At VesakVeda Pharma, customer satisfaction is our top priority. We strive to ensure that our products meet the highest quality standards and that our customers have a positive experience with our services. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

• Products must be returned within 30 days of the purchase date.
• Items must be in their original packaging, unused, and in the same condition that you received them.
• Proof of purchase is required (e.g., receipt or order confirmation email).

Non-returnable Items:

• Opened or used products.
• Products purchased on sale or with a discount.
• Gift cards.

Return Process:

1. Initiate a Return: Contact our customer service team at [customer service email] or call us at [customer service phone number] to initiate the return process. Please provide your order number and the reason for the return.
2. Prepare the Package: Place the items in their original packaging, along with the receipt or proof of purchase.
3. Shipping the Return: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return Address:

VesakVeda Pharma
D – 303. Siddhivinayak Apt. Palanpur Jakatnaka, Adajan, Surat – 395 009 Gujarat

Refunds

Refund Eligibility:

• Once we receive your return, we will inspect the item and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.

Refund Process:

• Processing Time: Refunds will be processed within [5-7] business days after we receive and inspect your returned item.
• Notification: You will receive an email confirmation once your refund has been processed.
• Bank Processing Time: Depending on your bank or credit card company, it may take additional time for the refund to be posted to your account.

Partial Refunds:

• Partial refunds may be granted in certain situations (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [customer service email] or call us at [customer service phone number] with your order number and details about the product.

Contact Us

If you have any questions about our refund and return policy, please contact us:

• Email: info@vesakveda.com
• Phone: +91 94088 66036
• Address: D – 303. Siddhivinayak Apt. Palanpur Jakatnaka, Adajan, Surat – 395 009
  Gujarat

Thank you for choosing VesakVeda Pharma. Your health and satisfaction are our priority.

Note: This policy is subject to change without notice. Please review it periodically for any updates.